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Shipping & Returns Policy – Ekam Indian Groceries
At Ekam Indian Groceries, we aim to provide a simple, transparent, and hassle-free shopping experience. Please read our Shipping & Returns Policy below.
Shipping Options
Click & Collect
- Minimum order: $99
- No order fulfilment or pickup fees
- Orders are usually ready for collection once you receive a confirmation notification.
- Please bring your order confirmation when collecting.
Australia-Wide Shipping
We ship Australia-wide using Australia Post.
Shipping Charges
- No minimum order value
- Up to 22kg: Australia Post shipping rates calculated at checkout.
- 22.1kg – 40kg: Flat Rate $99
- 40.1kg – 60kg: Flat Rate $149
Shipping availability is subject to weight, destination and product restrictions.
Local Delivery (Selected Adelaide Metro Postcodes)
- Orders under $199: $20 Local Delivery Fee
- Orders $199 and over: FREE Local Delivery
- Available only to selected Adelaide metropolitan postcodes.
- If your postcode is not eligible, please choose Shipping or Click & Collect at checkout.
Bulky & Restricted Items
The following items are not available for shipping or local delivery and cannot be purchased online for delivery:
- Box Beds
- Mattresses
- Temples (Mandirs)
- 20L Cooking Oils
- Other oversized or bulky items as indicated on the product page
These products are available for in-store purchase only. Customers are required to visit one of our physical stores to purchase these items.
Order Cancellations
If you wish to cancel your order, please email ekamindiangroceries@gmail.com before your order has been dispatched.
Once an order has been dispatched, it cannot be cancelled but may be returned in accordance with our Returns Policy below.
Returns & Refunds
- Returns are accepted within 14 days of delivery.
- Customers may choose a full refund or exchange, subject to the conditions below.
- Return shipping costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.
- Refunds, exchanges or store credits will be processed once the returned goods have been received and inspected.
- Returned products must be in their original, unused condition, including all original packaging.
Items Not Eligible for Return
Returns cannot be accepted if:
- The product has been opened or used.
- The item was custom-made or personalised.
- The product is non-returnable due to health or hygiene reasons (where applicable).
Your rights under the Australian Consumer Law remain unaffected.
Locally Manufactured Products
For products manufactured by local suppliers:
- We may work directly with the supplier to resolve any warranty or quality issues.
- Customers may be referred to the manufacturer or supplier for replacement, exchange or refund where appropriate.
- Manufacturer details are generally available on the product packaging or can be provided upon request.
Contact Us
Ekam Indian Groceries
📧 Email: ekamindiangroceries@gmail.com
📞 Phone: (08) 7110 0013 (Enfield)
🌐 Website: https://www.ekamindiangroceries.com.au/
We appreciate your support and look forward to serving you.